Returns & Exchanges

At KOKOIST USA, we strive to ensure your professional nail supplies meet the highest standards of quality and performance. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on unopened and unused products.

1

Initiate Your Request

Contact our customer support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring that all seals are intact to qualify for a full refund or exchange.

3

Ship to KOKOIST

Affix the provided shipping label or use a tracked carrier to send your package back to our fulfillment center for inspection.

4

Receive Your Refund

Once our quality control team verifies the condition of the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing