Frequently Asked Questions
Everything you need to know about professional Japanese gel nail products.
What makes KOKOIST products different from other gel systems?
KOKOIST is a professional-grade Japanese gel system known for its superior adhesion, durability, and soak-off capabilities. Our products are formulated to be semi-hard, providing the strength of a hard gel with the flexibility and ease of removal of a soft gel.
Do I need a professional license to purchase from KOKOIST USA?
While we primarily serve professional nail technicians, many of our products are available for purchase by enthusiasts. However, certain professional-only kits and bulk items may require a valid cosmetology license to purchase.
How long does shipping take within the United States?
Standard orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
Are KOKOIST products cruelty-free and vegan?
Yes, we are committed to ethical beauty. KOKOIST products are cruelty-free and do not contain animal-derived ingredients, making them 100% vegan-friendly.
What is your return policy for opened products?
Due to the nature of professional cosmetic products and hygiene standards, we cannot accept returns on opened or used items. Unopened products in their original packaging may be returned within 14 days of delivery.
Which LED/UV lamp should I use with KOKOIST gels?
For optimal curing results and to ensure the longevity of your manicure, we highly recommend using the KOKOIST Infinity Light or Le Blanc LED/UV Lamp, which are specifically calibrated for our gel formulas.